Privacy Policy
Established: May 31, 2026 / Last updated: September 25, 2026
Introduction
Gakugeki Inc. and Gakugeki Co., Ltd. (株式会社学檄) (together, "we" or "us") handle user information in CROSSIA and related services (the "Service") as described below.
1. Information We Collect
We may collect the following information when providing the Service:
- Account information, such as your name, display name, email address, and profile
- Usage information, such as IP address, device and browser information, access history, and activity history
- Payment information, such as what you purchased and the amount
- Text, audio, and other information you enter into or send to AI features, and the data they generate
- Cookies and other identifiers
- What you send us in inquiries
- Other information you register, send, or provide through the Service
2. How We Use Information
We use the information we collect to:
- Provide and operate the Service and verify your identity
- Process purchases, payments, and other transactions
- Respond to inquiries and contact you
- Prevent misuse, keep the Service secure, and deal with problems
- Improve the quality of the Service and our AI systems, develop new features, and conduct other research and development
- Analyze usage and improve the Service
- Respond as required by law or our Terms of Service
3. Information in AI Features
When you use AI features, the text, audio, and other information you enter or send may be sent to us or to external AI-related services we use, for generation, responses, detecting inappropriate use, and other processing needed to provide those features.
We may use this information and the data generated to provide the Service, prevent misuse, improve quality, develop and improve our AI systems and features, and conduct other research and development relating to the Service.
5. Handling of Information Outside Japan
To provide and operate the Service, we may use services from companies located outside Japan, so your information may be handled in other countries.
It is handled mainly in the United States, where we use services such as cloud servers (Cloudflare), payments (Stripe), authentication and analytics (Google), and cloud infrastructure (Microsoft).
In such cases, we take the measures required by applicable law.
7. Retention
We keep information for as long as needed to fulfill the purposes of use or as required by law, and then delete or anonymize it appropriately.
8. Security Measures
We take necessary and appropriate security measures to prevent unauthorized access to, and leakage, loss, or damage of, user information.
9. Access and Other Requests
Under applicable law, you may request disclosure, correction, suspension of use, deletion, or other actions regarding the personal information we hold about you.
To make a request, please contact us using the details at the end of this Policy. We will verify your identity and respond as required by law.
10. Minors
If you are a minor, please use the Service with the consent of a parent or other legal guardian where required.
11. Changes to This Policy
We may change this Policy in response to changes in law, changes to the Service, or as otherwise needed.
We will announce significant changes in the Service or by other appropriate means.
12. Operators and Contact
- US parent company: Gakugeki Inc. (447 Sutter St, San Francisco, CA, USA)
- Japanese entity: Gakugeki Co., Ltd. (株式会社学檄), 1-3-3 Otowa, Bunkyo-ku, Tokyo, Japan
- Representative: Daisuke Takazoe
For questions about this Policy or how we handle personal information, please use the contact page of the Service or email:
info@crossiaxr.com